Requesting Transportation Services by Phone
To schedule a ride once you have filled out the application
Call the office at (574) 295-1820 between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday (except holidays) to schedule your ride.
Ride requests are required to be made at least 48 business hours in advance.
Call to schedule your ride as soon as you are aware of your needs
Rides can be scheduled up to 4 weeks in advance
Medical trips have priority in scheduling
Have the following information ready when you call to schedule:
Your Name o Your Pick-up Address
Your Telephone Number o Medicaid Number (if applicable)
Time of your appointment
Name & Address of Destination
Pick-up time for your return trip
Whether you use a wheelchair, walker or any mobility device or have other special needs o Wheelchair width
If someone will be riding with you
If you have a service animal
If you will have a caregiver
Rides are available Monday-Friday, 6 a.m.– 6p.m. Special arrangements can be made to schedule trips outside of operating hours.
Suggested Donations for In Elkhart County Transportation is $5.00.
Special arrangements can also be made to schedule trips outside of Elkhart County. Call (574) 295-1820 for more details. Out of county rates will follow COA pricing.
All Medicaid clients are required by the state to pay any required Co-Payment.