Annual Report 2020

Tina Fraley, CFO

The 2019-2020 fiscal year was record-breaking for Council on Aging of Elkhart County, as each program provided a greater volume of services than any previous year.  Although our transportation and in-home care programs continued operating throughout the pandemic, COVID-19 had a negative impact on both our clients and operations beginning in March 2020 and ending late June 2020 due to the closure of medical, dental and vision offices.  Life-saving treatments continued throughout this time, requiring operations to remain open and serving those needing dialysis and cancer treatment.  During this decline in operations, our services were adapted to accommodate the changing needs of the aging community, primarily grocery deliveries.

Quick Facts

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Financial Breakdown

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While government insurance provides 44.5% of total income, these reimbursements support only 13% – 63% of actual service cost. The growth in community outreach over the last five years has prevented this deficiency from slowing operations through both monetary and in-kind donations.

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The Transportation program generates the largest operating expenditures due to the volume of output and input costs, such as fuel.

Both Transportation and In Home Care have experienced significant costs associated with COVID-19 safety precautions. Community grants and in-kind donations have offset the majority of these expenses.

 

Living the Mission: Programs

During the 2019-2020 fiscal year, Council on Aging remained committed to enhancing the quality of life and dignity of older adults.  Through a variety of services provided by the Transportation, In Home Care and Life Enrichment Programs, seniors in Elkhart County were supported in their goal to thrive in an independent lifestyle.

Transportation services, for seniors 55+ years and the disabled, were provided for medical, dental and vision care, grocery shopping, pharmaceutical needs, banking and other personal services.

  • Provided 10,521 trips

  • Grant funding offered access to 3,657 trips at no cost

  • Medicaid supported 6,723 trips

  • 53,397 miles driven to serve our clients

In Home Care services have focused on assisting with daily homemaking, companionship, personal care and safety within the home.

  • Provided 7,132 hours of homemaking, attendant and respite care services

  • Government Insurance (non-Medicaid) provided 2,022 hours of service at no fee to clients

  • Medicaid supported 3,881 service hours

Life Enrichment services offered the opportunity for seniors to obtain mental and physical exercise, participate in socialization activities and medical care development at no cost to all clients.

  • Medicare counselors guided 287 clients through the plan selection and enrollment process

  • 90 Medical Savings Plan applicants offered a savings of $1,500 in annual insurance premiums

  • 2,975 participants in our Activity Center programs (closed temporarily in April 2020 due to COVID-19)

  • 308 tax returns prepared free-of-charge (closed for current year in March due to COVID-19, reducing volume served by at least 50%)

Volunteers are essential to the volume of services Council on Aging is able to provide.  During this fiscal year, volunteers dedicated 1,762 hours to our programs. 

Board of Directors

Celesta Vaughan, President

Randy Hesser, Vice President

Tim Stair, Secretary

Shanon Buari

Ken Fisher

Sherman Hansen

Melanie Herendeen

Frank Lucchese

Rosetta Speights

William Templin